APPLIES TO:

Resolution

1. Run TextEdit (or any other text editor you prefer), and click on File -> Open.

2. Browse to the root of your Mac disk -> Library -> Preferences -> Parallels folder.

3. Select the dispatcher.xml file to open in the editor.

4. The license and owner details are enclosed in the <License> tag in the beginning of the dispatcher.xml file, e.g.:
 
   <License>
      <Key>AAAAAA-BBBBBB-CCCCCC-DDDDDD-EEEEEE</Key>
      <User>Your Name</User>
      <Company>Your Company Name</Company>
   </License>

In the above example, AAAAAA-BBBBBB-CCCCCC-DDDDDD-EEEEEE is the license (activation key) installed on your Parallels Server.

Alternatively, you can retrieve the License (activation) key using the command line:
 1) Start Terminal
 2) Paste the following command:
  grep -A4 '<License>' /Library/Preferences/Parallels/dispatcher.xml

 3) Find the license (AAAAAA-BBBBBB-CCCCCC-DDDDDD-EEEEEE) in the terminal output similar to this example:

macserver1:~ root# grep -A4 '<License>' /Library/Preferences/Parallels/dispatcher.xml
  <License>
     <Key>AAAAAA-BBBBBB-CCCCCC-DDDDDD-EEEEEE</Key>
     <User>Your Name</User>
     <Company>Your Company Name</Company>
  </License>

5. Close the dispatcher.xml file. Please do NOT make any manual changes to the file.