Parallels Return Policy
1. For copies purchased in the Parallels Online Store
Within 30 days of your product download purchase, you may request a full refund from the Parallels Online Store, for any reason. To return software downloads to Parallels, please submit your request to Parallels Customer Service with your order details.
We cannot accept a return if more than 30 days have passed since your purchase.
- Parallels cannot refund purchases made through other online stores. Please contact the online store directly for their refund policy.
2. For returns of Parallels Desktop 12 for Mac purchased at retail in the United States and Canada
If within 30 days of purchase, you are not completely satisfied with Parallels Desktop 12 for Mac, return it directly to Parallels, Inc for your money back.
To receive a full refund from Parallels, Inc you must return the product box with the UPC bar code still intact, all print materials from inside product box and your original dated store receipt showing price paid (copy accepted).
On a piece of paper, please provide your first and last name, address (including street, city, state and zip code), phone number, email address and a brief explanation as to why you are returning the product.
Send materials via a traceable method to:
Returns Department, Parallels, Inc, 110 110th Ave NE, #410 Bellevue, WA 98004, USA
All returned packages are required to have a valid tracking number. In the event that a package gets lost or misplaced, Parallels can only credit customers who have a tracking number showing proof of delivery to Parallels, Inc. We recommend sending your package via U.S. Postal Service’s Media Mail Service and request Delivery Confirmation. A full refund will not be given if any of the aforementioned materials are not returned to Parallels, Inc. Return requests missing any of the aforementioned materials will be destroyed.
Partial refunds will not be given. Shipping and/or handing charges for returned product will not be refunded by Parallels, Inc.
Sales tax charged by retailer will not be refunded by Parallels, Inc. All refunds will be made via check. Thank you for complying with all returns instructions.
Please note that the refund takes 10-12 weeks to be processed.