Search

Language:  
Search for:

Available article translations:

PACI: Cannot open VNC console for VM from PACI CP

APPLIES TO:
  • Parallels Operations Automation 5.5
  • Parallels Cloud Server
  • Parallels Server

Symptoms

  1. Customers cannot open VNC Console for virtual machines from PACI CP.
  2. Update 4 for POA 5.5 is not installed.
  3. Parallels Server hosts many other VMs (>15).

Cause

Due to the number of VMs and running VNC services for those VMs, the task to (re)start VNC service for VM on opening Console from PACI CP might take more than 1 minute. PACI CP currently has the timeout for this operation of 1 minute, thus the error is displayed.

Resolution

  1. Update POA installation to 5.5.4.

    This does not fix the issue completely, however VNC console is not restarted if it is accessed from the same session. That is why accessing VNC console again in 1-2 minute should load VNC applet.

  2. Decrease the number of running VMs to 12-15 to decrease VNC service start time.

    It is understandable that this can lead to underutilization of the hardware. In this matter, there are the following requests submitted:

    CCU-7704 to increase the timeout in PACI CP and make this timeout configurable. PSBM-24928 to decrease the time needed to start a VNC console on a busy server.

Search words:

vnc console

timeout

error

paci cp

PACI console not able to access both from lab and production




ca05eaf5b843fbd53589c90d7228a6df 2897d76d56d2010f4e3a28f864d69223 f61d9c3a6d233f5fda89aa20fffd1398 caea8340e2d186a540518d08602aa065 64cafed7cc15bceb3b240d8c2f92dce3 c65eaff5333f2b87eda32041b8ac987f bf1c3a170005eae151f49ba2720abde9

FEEDBACK
Was this article helpful?
Tell us how we may improve it.
Yes No
 
 
 
 
 
 
Desktop Virtualization
- Parallels Desktop 9 for Mac
- Parallels Transporter
- Parallels Desktop Switch to Mac Edition
- Parallels Desktop for Mac Enterprise Edition
- Parallels Management-Mac for Microsoft SCCM
Server Virtualization
- Parallels Cloud Server
- Parallels Containers for Windows 6.0 Beta
- Parallels Virtuozzo Containers
Automation
- Parallels Automation
- Parallels Automation for Cloud Infrastructure
- Parallels Business Automation Standard
- Parallels Virtual Automation
- Parallels Plesk Panel Suite
- Web Presence Builder
- Parallels Plesk Automation
- Parallels Small Business Panel
- Value-added Services for Hosters
- Parallels Partner Storefront
Services & Resources
- Cloud Acceleration Services
- Professional Services
- Support Services
- Training & Certification