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Unable to activate Parallels Desktop 9 for Mac

APPLIES TO:
  • Parallels Desktop 9 for Mac
  • Parallels Desktop 8 for Mac
  • Parallels Desktop 7 for Mac
  • Customer Service and Licensing

Symptoms

I can't activate Parallels Desktop 9 copy with my key.

Resolution

Parallels Desktop 9 for Mac Activation

You can find instructions for Parallels Desktop 9 for Mac activation with a full key here:

http://kb.parallels.com/116852

Instructions for activation of Parallels Desktop 9 for Mac with an upgrade key are available in this article:

http://kb.parallels.com/116848

Please see the list of most often issues with activation of Parallels Desktop 9 below:

1. I cannot activate Parallels Desktop 9 for Mac with a full license key (retail or online purchase at full price), I am receiving an error message that says:

a. This key is invalid

  • The activation key is incorrect

Possible cause:

You are entering the key incorrectly.

Resolution:

Please make sure you are entering the key correctly. If your activation key was sent via email, please activate by copying and pasting the key.

  • This key cannot be used with Parallels Desktop Build 9.0.xxxxx

Possible cause:

The key you are using is for an earlier version of Parallels Desktop for Mac (also applied to Enterprise Edition).

Resolution:

If your key is not for Parallels Desktop 9 for Mac, you will not be able to activate a version 9 installation with this key. If you purchased a Parallels Desktop 9 license, please use that key in order to activate your Parallels Desktop 9 installation.

If you never purchased Parallels Desktop 9, please consider purchasing it online: http://www.parallels.com/store/.

If you have an Enterprise key, please contact the seller for assistance.

  • Parallels Desktop activation key is not recognized by Parallels Desktop

Possible cause:

Parallels Desktop activation key that is present in the licenses.xml file is not getting recognized by Parallels Desktop.

Resolution:

Refer to article http://kb.parallels.com/113647 for resolution steps.

b. Unable to confirm the product license

Possible cause:

Parallels Desktop 9 cannot connect to Internet to validate the license.

Resolution:

Refer to http://kb.parallels.com/114681 for resolution steps.

c. In this screen you can enter an activation key only for Parallels Desktop Enterprise Edition.

Possible cause:

You clicked on Enterprise button which should only be used by Parallels Enterprise customers.

Resolution:

Please click Go Back and Register. Create a Parallels account or log in to an existing one, then you will see an Activation window, where you will be able to enter your activation key. Visit the page below for more information on registration process:

http://kb.parallels.com/116847

2. I cannot activate Parallels Desktop 9 with an upgrade key, as the previous version key is not accepted.

Upgrade to Parallels Desktop 9 for Mac is only supported from the following versions:

  • Parallels Desktop 7 for Mac
  • Parallels Desktop 7 for Mac Upgrade
  • Parallels Desktop 8 for Mac
  • Parallels Desktop 8 for Mac Upgrade

If your previous version is Parallels Desktop 6 or earlier, please contact Parallels Customer Service for assistance: http://www.parallels.com/support/request/

Search words:

activation error

I am not able to activate Parallels Desktop 9

activation issue

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previous key is not accepted

old key is not accepted

previous key is rejected




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