I can't activate Parallels Desktop 10 with my key.
Parallels Desktop 10 for Mac activation
Instructions for activating Parallels Desktop 10 for Mac with a full key are available in KB 122649
Instructions for activating Parallels Desktop 10 for Mac with an upgrade key are available in KB 122648
Common issues with Parallels Desktop 10 activation:
I cannot activate Parallels Desktop 10 for Mac with a full license key (retail or online purchase at full price). Instead I get one of the following error messages:
This key is invalid
The activation key is incorrect
You are entering the key incorrectly.
Make sure you are entering the key correctly. If your activation key was sent via email, activate by copying and pasting the key.
This key cannot be used with Parallels Desktop Build 10.0.X
The key you are using is for an earlier version of Parallels Desktop for Mac (also applies to Enterprise Edition).
If your key is not for Parallels Desktop 10 for Mac, you will not be able to activate a version 10 installation with this key.
If you have an Enterprise key, please contact your sales representative for assistance.
Parallels Desktop activation key is not recognized by Parallels Desktop
The Parallels Desktop activation key present in the licenses.xml file is not recognized by Parallels Desktop.
Refer to KB 113647 for resolution steps.
Unable to confirm the product license
Parallels Desktop 10 cannot connect to the Internet to validate the license.
Refer to KB 114681 for resolution steps.
In this screen you can enter an activation key only for Parallels Desktop Enterprise Edition.
You clicked on the "Enterprise" button, which should be used only by Parallels Enterprise customers.
Click "Go Back" and complete the registration procedure. Create a Parallels account or log in to an existing one. Thenan activation window will appear, where you can enter your activation key. See KB 122646 for more information on the registration process.
I cannot activate Parallels Desktop 10 with an upgrade key, because the previous version key is not accepted.
An upgrade to Parallels Desktop 10 for Mac is supported from the following versions only:
- Parallels Desktop 9 for Mac
- Parallels Desktop 9 for Mac Upgrade
- Parallels Desktop 8 for Mac
- Parallels Desktop 8 for Mac Upgrade
If your previous version is Parallels Desktop 7 or earlier, you should buy a full license of Parallels Desktop 10 for Mac.