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How do I add my computer to Parallels Access

APPLIES TO:
  • Parallels Access

Symptom

I installed Parallels Access app on my iPad, iPhone or Andriod device but how do I add my computer?

Resolution

  1. Launch Parallels Access app on your iPad, iPhone or Android device.
  2. On your computer open an internet browser (Safari, Firefox, Internet Explorer or any other) and go to https://access.parallels.com/
  3. Log in to your Parallels Account with user name and password

    • Need help logging on or forgot your password, visit KB 116181
  4. Download and install Parallels Access Agent to your computer

    • On a Mac:

      • Click on "for Mac" icon

      • Download Parallels Access.dmg file to your Mac

      • Double-click on Parallels Access.dmg file and then double-click Install

      • Enter your Mac password when prompted

      • Wait till installation is complete

      • Parallels Access Agent will start automatically and show "Accessible" status

      • If the Parallels Access Agent fails to login to your Parallels Account automatically, you may want to enter your Parallels Account manually




    • on a PC:

      • Click "for Windows" icon

      • Download Parallels Access.exe file to your PC

      • Double-click on the Parallels Access.exe file to start installation
      • Press "Yes" in User Account Control dialog
      • Go through the Parallels Access installation wizard to install Parallels Access

      • Parallels Access Agent will start automatically and show "Accessible" status

      • If the Parallels Access Agent fails to login to your Parallels Account automatically, you may want to enter your Parallels Account manually

  5. Go back to Parallels Access app. Your computer should appear there.

  6. To login to your computer, tap under your computer image.



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