Customers who were entitled to the no-charge upgrade key were only those who:
- Purchased Parallels Desktop 7 for Mac from either Parallels Online Store or an Authorized Re-Seller of Parallels between July 25, 2012 to October 31, 2012.
- Purchased Upgrade Protection between July 9 and July 24, 2012.
Qualifying customers could claim a no-charge activation key for Parallels Desktop 8 for Mac until November 15, 2012. As of November 16, 2012 Parallels can no longer accept claims for free upgrade keys.