APPLIES TO:

Introduction

1. Parallels Plesk Panel 11 adds free support for small and growing web hosters -
FREE support for Unlimited Dedicated Licenses

All customers of Parallels Plesk Panel 11 Unlimited on Dedicated Server will now receive free support from the Parallels Support team.

2. Parallels Plesk Automation customers will also receive free support from Parallels -
FREE support for Parallels Plesk Automation

Please see the tables below for your support options:
A. Support for customers with Unlimited Dedicated Licenses  
B. Support for Parallels Direct customers
C. Other support options for all License-Type customers

A.    Support for Customers with Unlimited Dedicated Licenses  

#	Support Option	Eligibility	Cost	Access
1	(NEW) For customers on Parallels Plesk Panel 11 Unlimited Dedicated	Customers with Parallels Plesk Panel 11 Unlimited product on Dedicated Server	Free	24/7/365 email only
2	(NEW) For Hosters running Parallels Plesk Automation	Hosters on Parallels Plesk Automation	Free	24/7/365 email only

Please note:
If you purchased your product from a Parallels Partner, we recommend that you use support from that provider. Parallels partners are fully trained by Parallels and deliver best-in-the-industry support for Parallels products running on their infrastructure.

B.    Support for Parallels Direct Customers

For customers who purchased directly from the Parallels.com site, from Amazon.com site, for all Parallels Partners, and for all non-Parallels Partners who purchased directly from Parallels.

#	Support Option	Eligibility	Cost	Access
1	(NEW) For customers of Parallels Plesk Panel 11 Unlimited Dedicated	Customers with Parallels Plesk Panel 11 Unlimited product on Dedicated Server who bought directly from Parallels	Free	24/7/365  email, phone, Skype, chat
2	(NEW) For Hosters running Parallels Plesk Automation	Customers on Parallels Plesk Automation who purchased Parallels Plesk Panel 11 Unlimited Dedicated directly from Parallels	Free	24/7/365 email, chat
3	For all Parallels Partners (Parallels support to its partners)	Partner support level varies based on Partner status. For more information, see the Partner with Parallels page.	Varies	Depends on partner level.  If you are not sure about your support access, please talk to your Account Manager.

C.  Other Support Options for all License-Type Customers

#	Support Option	Eligibility	Cost	Access
1	Paid Support	All customers: Purchase support at the Parallels Plesk Panel Support and Services page.	Paid	24/7/365  email, phone, Skype, chat
2	Self Help	All customers: Find industry-leading Parallels Plesk Panel self-help content and product documentation. Find answers to most of your PP 11 support and how-to questions by going to the Technical Resources page.	Free	Online
3	Community Support	All customers: Parallels Plesk Panel's vibrant user community is supported by Parallels Plesk Experts, Parallels support staff, and engineering resources. You can find answers to most of your PP 11 support and how-to questions by going to the Forums: Plesk Products Discussion page.	Free	Online
4	Upgrade, Migration, and Transfer assistance	Valid License Owners of Parallels Plesk Panel 11. For details, see Free Assistance for Parallels Plesk Panel upgrade, migration and transfer page.	Free	24/7/365  email, phone, Skype, chat