APPLIES TO:

Symptoms

• Your Windows virtual machine (or another OS) no longer boots and you cannot start it.
• You receive an error message starting your Virtual Machine
• You receive a critical error or Virtual Machine does not boot because of Blue Screen of Death (BSOD)
   

Cause

• Windows OS installed in this Virtual Machine is corrupted
• A Mac OS X related issue (lack of free disk space, wrong permission on Parallels desktop files)
• Parallels Desktop issue

Resolution

Before checking available solutions listed in this article, we recommend you to search for a solution by the error message you get when you start your virtual machine: kb.parallels.com

If you did not find a solution, click on one of these symptoms for more options::
 

1. Parallels Desktop gives me an error when I start my Virtual Machine or nothing happens
2. My Windows does not boot - it is stuck, but I do not get an error message dialogue
3. Windows boots with a Blue Screen of Death (BSOD)

• You upgraded to Mac OS X Lion and you no longer see your Virtual Machine when you start it:

111682 Unable to see Virtual Machine after upgrade to Mac OS X Lion.

• Windows cannot start showing black screen with the error message:

111406 Fatal Error: No Free Memory for XSDT

• You cannot start virtual machine because of this error message:

• You cannot start Virtual Machine because of permissions issue:

• After upgrading Parallels Desktop for Mac your Virtual Machine fails to start on Mac OS X 10.5.8 Leopard  with the following error message:

• You cannot start the virtual machine because the Mac hard drive has errors.

112140  An error occurred while accessing the Hard Disk... or PRL_ERR_DISK_READ_FAILED(820021029),errno=5 (input/output error)

My Windows does not boot - it is stuck, but I do not get an error message dialogue

• Windows cannot start showing black screen with the error message:

111406 Fatal Error: No Free Memory for XSDT

 

• Windows virtual machine is stuck at this stage:

112869 A disk read error occurred when starting Virtual Machine

 

• Windows is stuck at Trying to boot from SATA drive... :

113342 Trying to boot from SATA drive...

Windows boots with a Blue Screen of Death (BSOD)

Such errors are hardware or driver related, causing the virtual machine to stop responding in order to prevent damage to the hardware or data. Such issues are known for Windows OS and you may contact Microsoft for assistance: http://support.microsoft.com/kb/129845. You may also check our solutions for some BSOD issues:

• After upgrade from Parallels Desktop version 4 to later version Windows XP virtual machine fails to boot

6873 IRQL_NOT_LESS_OR_EQUAL Blue Screen of Death

 

• You receive BSOD on Windows 98 virtual machine:

4683 Windows 98 VM with installed Parallels Tools hangs up or goes to BSOD at reboot or shutdown

 

• You receive the Blue Screen of Death when trying to start the virtual machine migrated from the PC

112772 BSOD STOP 0x0000007B on the first start of migrated virtual machine