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I am not able to login to my account at www.parallels.com

APPLIES TO:
  • Parallels Desktop
  • Parallels Access
  • Customer Service and Licensing

Symptoms

I am not able to login to my account at Parallels website.

Cause

You forgot your password or entered password is not correct.

Resolution

You can reset the password for your account.

For this, please visit:

https://account.parallels.com/#/restore

Enter your registered email address, then click the Next button.

Check your Inbox for an email from no-reply@parallels.com with a link to reset the password.

Follow the link and enter the new password (twice) for your account. Please note that the password must be 6 to 20 symbols long.

If your email is no longer valid or you cannot retrieve the password, it is recommended to contact Parallels support:

http://www.parallels.com/products/desktop/support/request/

Note: Sometimes messages with the password retrieval link from Parallels are not delivered to @live.com, @hotmail.com or @msn.com email addresses.

It is recommended to contact Parallels support. We also recommend you to use an alternative email address for your Parallels Account to make sure that messages from Parallels are delivered.

If you would like to change it, please use the Edit option next to your current email address in your account.

Visit KB #116181 for details on changing the password for your Parallels account.

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