Parallels

Symptoms

You decided to migrate your operating system installed on a PC to Parallels Desktop virtual machine.
You may experience one of the following problems during the migration process:

1. Migration failed with particular error message.
2. Migration hangs at some point and does not continue.
3. Migrated Windows virtual machine cannot be started.

Cause

1. When symptoms are: migration failed with particular error message.
Cause may be the following:

• Migration system requirements for Windows does not meet.
• Windows installed on non-default system drive different from C: (D: or E:).
• Disk management tool is installed on your PC which conflicts with Parallels Transporter Agent.
• Energy saver setting may cause the migration interruption.
• Parallels Desktop and Parallels Transporter agent do not match.
• Windows PC Hard Drive errors or corruption.
• "Microsoft Windows XP cannot be transferred, because it cannot be configured to be bootable" error message.
• "An error occurred while collecting the information about the source computer" error message.
• "Failed to detect the operating system installed in the virtual machine" error message.

2. When symptoms are: migration hangs at some point and does not continue.
Cause may be the following:

• Antivirus software is blocking the migration process.
• Firewall may block the migration process.

3. When symptoms are: migrated Windows virtual machine cannot be started.
Cause may be the following:

• Native Windows drivers (e.g. printer driver, graphic card) may conflict with Parallels Virtual Hardware.
• Windows PC Hard Drive errors or corruption.
• Your Windows OS has OEM license.

Information

Please use one of the following three possible methods to initiate the migration process:

• Using a Parallels USB Cable
• Over a Network
• Using an External Storage Device

Resolution

1. When symptoms are: migration failed with particular error message.
Please check the following:

• Your system should meets the system requirements for Parallels Desktop for Mac
• Your Windows OS is installed on a partition C:. Parallels Transporter Agent cannot be configured to perform Windows migration from a non-default partition.
• It is recommended to uninstall disk management tool from source Windows PC before the migration.
• Energy saving plans are set to "Never put to Sleep".
• Clarify Parallels Transporter versions compatibility in this article: KB #4977. For additional information please refer to KB #111549.
• In case of hard disk errors on your Windows PC refer toMicrosoft KB #315265 for Windows XP, this guide for Windows Vista and this guide for Windows 7 to check disk errors. For more information refer to this article: KB #111960.
• With "Microsoft Windows XP cannot be transferred, because it cannot be configured to be bootable" error message please follow the KB #8358.
• With "Failed to detect the operating system installed in the virtual machine" error message please follow the KB #112029.
• With "An error occurred while collecting the information about the source computer" error message please follow the KB #5074.

2. When symptoms are: migration hangs at some point and does not continue.
Please check the following:

• The antivirus and malware programs are disabled, or removed from the source PC.
• In the case that you are migrating your PC over a network, check that Firewalls are disabled both on your PC and Mac. Make sure network connection can be established from destination to the source TCP port 1622.

3. When symptoms are: migrated Windows virtual machine cannot be started.
Please check the following:

• There are no conflicting drivers installed on your Windows source PC. Go to Device Manager and uninstall conflicting driver. For more information please refer to KB #113201 and KB #112939.