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How to limit autoresponder replies

  • Parallels Plesk Panel 11.0 for Linux
  • Parallels Plesk Panel 10.4 for Linux/Unix
  • Parallels Plesk Panel 11.0 for Windows
  • Parallels Plesk Panel 10.4 for Windows


If I enable auto-reply in my Parallels Plesk Panel (PP) email settings and send a test email to that account, I get an auto-response. However, if send another test email, I do not get any autoresponse, i.e., it works only once.


There is a parameter in the "psa" database -- mail_resp.ans_freq -- that defines the daily auto-reply limit for each mailbox, and it is set to "1" by default.


You can manage the amount of auto-replies in mailbox settings:

Aslo there is ability to manage this parameter in psa database:

In the mail_resp table of the psa database, modify the ans_freq field.

1. Log in to the "psa" database:
Linux: mysql -uadmin -p`cat /etc/psa/.psa.shadow` psa
Windows: Use the instructions in this article: 3472 [How To] How to access Parallels Plesk Panel database

2. Check the current value of the parameter:
mysql> select concat(m.mail_name , '@' , as mailname, mn_id, r.ans_freq from mail m, domains d , mail_resp r where m.dom_id = and r.mn_id =;
| mailname | mn_id | ans_freq |
| mailname1@domain.tld | 6 | 1 |
3. To set the value for all mailnames, run:
mysql> update mail_resp set ans_freq=XX;

(where "XX" - is the desired limit).

4. To set the value for a particular mailbox, you may refer to it by its mn_id, for example:
mysql> update mail_resp set ans_freq=XX where mn_id=6;

925cde259105f6a46124ed292a44de85 49af2da0f2dd4c81e962790bbbd0c2b4 5d735c0e028ee5b991e4fb80d34fb87f 0324051e74e0392d1551a3b559b09eaa 56797cefb1efc9130f7c48a7d1db0f0c 7ba047ab67e17fa2d2ab89cebe818d10 5fc602d72ea565f353b9320e2ef62a1b 04f1b0f9f311a40f2f06e7821a7faf9a 903d2077868a54d07bbef2dd3613eb17 bbe0373935bc886984e30ddeb0b46919 06e81f1ab4b5cad9d3f946deecd91752 c7658ac2f68d6572a213687c1077afff

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