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Customer & Business Manager stuck on post-upgrade processing

APPLIES TO:
  • Parallels Plesk Panel 10.2 for Linux/Unix

Symptoms

Customer & Business Manager post-install/upgrade configuration failed on the "Try to attach the 'admin' application to SSO" step with the following output:
 
Try to attach the 'admin' application to SSO............The '/usr/share/plesk-billing/sso.php' utility was failed with the unknown message: <message> <html><head> <meta http-equiv="X-UA-Compatible" content="IE=7"/> <title></title> <script> var opt_no_frames = false; var opt_integrated_mode = false; </head><body onLoad=";top.location='/login.php3';"></body><noscript>You will be redirected to the new address in 15 seconds... If you are not automatically taken to the new location, please enable javascript or click the hyperlink <a href="/login.php3" target="top">/login.php3</a>.</noscript></html><!--______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________IE error page size limitation______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________--> (HTTP code: 200)</message>. All details of the problem has been stored into the '/usr/share/plesk-billing/sso.crash.log' file.
....

Cause

There is an incorrect priority for SSO redirect rules:
File /etc/sw-cp-server/applications.d/sso-cpserver.conf  instead of /etc/sw-cp-server/applications.d/00-sso-cpserver.conf

Resolution

1.  For RPM-based Plesk:
# for i in `find /etc/sw-cp-server/applications.d/ -type f -name *sso-cpserver.conf`; do mv $i $i.moved.kb.112666; done
# rpm -q sw-sso | xargs rpm -e --nodeps --justdb
# /usr/local/psa/admin/sbin/autoinstaller --select-release-current --upgrade-installed-components
# /usr/share/plesk-billing/integration --command=install
# /usr/share/plesk-billing/integration --command=repair-all

2. For DEB-based Plesk:
# /usr/local/psa/admin/sbin/autoinstaller --select-release-current --upgrade-installed-components
# apt-get -f install
# /usr/share/plesk-billing/integration --command=repair-all

if it is not fixed, then:
# for i in `find /etc/sw-cp-server/applications.d/ -type f -name *sso-cpserver.conf`; do mv $i $i.moved.kb.112666; done
# dpkg --force-all -r sw-sso
# /usr/local/psa/admin/sbin/autoinstaller --select-release-current --upgrade-installed-components
# /usr/share/plesk-billing/integration --command=install
# /usr/share/plesk-billing/integration --command=repair-all



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