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How do I submit Problem Report for Parallels Server product

APPLIES TO:
  • Parallels Cloud Server
  • Parallels Server

Per-VM problem report

Problem report for a virtual machine can be submitted in two ways:

Way 1: Command line

1. Connect to your server via SSH shell or launch Terminal application if you are logged on locally.
2. Run the following command to submit the problem report:
prlctl problem-report VMNAME|UUID --send

3. Remember the ID of the report.

Real life example:
[||Parallels][~]# prlctl problem-report CentOS-5.6 --send
Operation progress 100%
The problem report was successfully sent with id: 10014910
[||Parallels][~]#


Way 2: Parallels Management Console

1. Select the virtual machine in left tree of Parallels Management Console (PMC)
2. In PMC top menu bar go to Help -> Report a Problem
3. In the window appeared, select Problem Category, enter the Problem description and specify contact information.
4. After clicking Send, remember or copy the Problem Report ID:

Server-wide problem report

Way 1: Command line

1. Connect to your server via SSH shell or launch Terminal application if you are logged on locally.
2. Run the following command to submit the problem report:
prlsrvctl problem-report --send

3. Remember the ID of the report.

Real life example:

[||Parallels][~]# prlsrvctl problem-report --send
Operation progress 100%
The problem report was successfully sent with id: 10015097
[||Parallels][~]#


Way 2: Parallels Management Console

1. Open Parallels Management Console (PMC)
2. In PMC top menu bar go to Help -> Report a Problem
3. In the window appeared, select Problem Category, enter the Problem description and specify contact information.

Getting support

Note, problem report itself is not support request and it will not be reviewed by Parallels without support ticket.
To submit support ticket, refer to this article:
1270 [How To] How do I submit a Support Issue ?



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