Search

Language:  
Search for:

Available article translations:

PVA Management Node installation fails with error "pva-cc-config.exe PostInstall failed".

APPLIES TO:
  • Parallels Virtual Automation 4.5
  • Parallels Virtual Automation 4.6

Symptoms

Parallels Virtual Automation Management Node installation on Windows-based servers ends with the following error:
"C:\PVA\pva_mn-windows-i386\pva_mn\installer\windows\i386\10\4.6-1510\hints\pva-cc-config.exe" PostInstall 
CreateFolder: Creating directory 'C:\Users\CreateService_ at .\services.cpp:154 
[ERROR] StartService failed 
0x41d


Also, it is impossible to start pvacc service manually with the net start pvacc command:
main at \build\vt-win-i386\portal\engine\src\cp.cpp:759 : C:\Program Files (x86) \Parallels\Parallels Virtual Automation\Control Center\libexec\pvaccd.exe initialization failed.

Cause

The error occurs because the pvaccd.exe file cannot parse the configuration file for the Control Center service when it contains non-latin symbols - Cyrillic symbols or Hieroglyphs. Usually, this happens when the PVA Management Node installation is initiated under an account that has mentioned symbols in the user name, e.g. on Russian locale it is Администратор.

Resolution

The issue is permanently fixed in PVA 4.6.3. For older versions, it is possible to use the following workaround:
1. Create a user account that has only latin symbols in the user name:
C:\>net user pvamninstaller PASSWORD /add


2. Add the user to the local administrator group:
C:\>net localgroup administrators pvamninstaller /add


3. Run PVA Management Node installation under the newly created account, in the above example pvamninstaller.



65f7ff3cc12be6ee9ee8e1c67edc7cc5 de15ebe36a547439f84e5981418f36c7 5f143f85fe3d1a0b3a49baf13a8380ca 2897d76d56d2010f4e3a28f864d69223

FEEDBACK
Was this article helpful?
Tell us how we may improve it.
Yes No
 
 
 
 
 
 
Desktop Virtualization
- Parallels Desktop 8 for Mac
- Parallels Transporter
- Parallels Desktop Switch to Mac Edition
- Parallels Desktop for Mac Enterprise Edition
- Parallels Management-Mac for Microsoft SCCM
Server Virtualization
- Parallels Cloud Server
- Parallels Containers for Windows 6.0 Beta
- Parallels Virtuozzo Containers
Automation
- Parallels Automation
- Parallels Automation for Cloud Infrastructure
- Parallels Business Automation Standard
- Parallels Virtual Automation
- Parallels Plesk Panel Suite
- Web Presence Builder
- Parallels Plesk Automation
- Parallels Small Business Panel
- Value-added Services for Hosters
- Parallels Partner Storefront
Services & Resources
- Cloud Acceleration Services
- Professional Services
- Support Services
- Training & Certification